If you’re operating in logistics or related fields, you’ll have come across the abbreviation ‘D2C’, which stands for ‘direct-to-consumer’ and has exploded, as businesses reap the benefits from this approach to fulfilment. D2C is all about delivering directly to consumers, rather than going through a third-party fulfilment service.

One piece of equipment businesses might use to speed up their D2C operations is an automated loading system, such as the equipment sold by Actiw, a division of the Joloda Hydraroll Group. These loading systems are especially handy for third-party logistics (3PL) businesses, who often don’t wish to modify their trailers, because Actiw’s equipment doesn’t require permanent modification of trailers. This automated loading equipment can really mark a turning point in your operations by boosting efficiency, cutting costs and improving handling safety, to name but a few of the benefits, which we’ll explore further in this article.

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what does 'direct to consumer' mean?

In the context of fulfilment, ‘direct to consumer’ means delivering products directly to shoppers, rather than doing so through drop-shipping, retail partners, or other fulfilment providers. Despite the similar sounding name, ‘D2C’ is different from ‘business to consumer’ (B2C), which also focuses on delivering products to consumers, but might incorporate additional channels into the process.

why direct to consumer is important

Although the direct-to-consumer trend isn’t new, it’s become powerful because businesses can connect with consumers and cut out traditional intermediaries in the supply chain. The internet has completely changed the game and is allowing businesses to get their products to consumers faster. Meanwhile, customers can wave goodbye to tedious elements of making a purchase, such as visiting a store and trying out the product before ordering it.

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the pros of direct-to-consumer

More Control Over Profit Margins

D2C does away with several costs, including warehousing costs and the need to ship products to different retailers. Most importantly, D2C businesses don’t have to pay large commissions to retailers, so they can enjoy substantially higher profit margins. Since they’re the only one who produce, market and distribute the product, the business can achieve maximum profit. Of course, they still have to be careful with their cash flow, but ultimately, D2C offers great profit potential.

More Control Over Brand Image and Customer Experience

D2C gives businesses more control over their brand image and of the customer experience. When selling through a third-party retailer, the business might have little say how the retailer presents their brand or products.

Direct To Customer Truck

D2C logistics

Naturally, logistics is an important part of a D2C business model, and lots of manufacturers are opting for this, but why?

D2C Is No Temporary Trend

For every second manufacturers have failed to shift to D2C, they’ve lost money. Customers want their orders as soon as possible, and D2C is making it happen for them. Best of all from a business’s perspective, customers are willing to pay a premium for a seamless customer experience. Business, whether business-to-business (B2B) or business-to-consumer (B2C) are now rushing to implement a D2C model.

Scalability

D2C brands don’t need physical stores. They can scale up instantly to reach customers around the world. They don’t have to link up with retailers or other partners to get the final product to their customers, and they can target specific markets. All this makes it easier to scale up across new markets.

Control

D2C places the business in control, which it relinquishes a lot of when it works with a wholesaler or retailer. The business may also reduce risk. If there’s a problem, the business can resolve it faster and, by doing so, improve customer satisfaction and even brand loyalty. If the business wants to make a last-minute price change or create a reactive or time-sensitive offer, it can do so quickly.

Greater Efficiency

Optimisation is important in manufacturing and logistics. D2C spreads this across the entire organisation by reducing layers in the supply chain and creating a streamlined distribution chain. Response times become quicker, and the supply chain becomes more agile and resilient. As the landscape changes, the supply chain adapts more easily. The smaller number of touchpoints in the supply chain lowers costs and strengthens pricing strategies, leading to higher profits.

Consumer Paying Direct To Customer

Higher Gross Margin

D2C is a win for all parties. Retailers mark up the prices so that they get some of the sale and the brand does; however, if a business sells a product directly to consumers on its website, they can mark the product up higher but keep the price lower for the customer.

More Control Over Your Packaging

Traditional brands are forced to make packaging decisions that align with their retailer’s demands. When they deliver directly to their customer, they have more control. This is especially the case when they don’t use a 3PL for fulfilment.

It’s important in a world where not only customers want sustainable packaging, but also governments, who are pushing for plastic-free packaging and sustainable supply chains. Being in control of your packaging allows you to present as an eco-conscious business.

operating in industries such as...

Beverage

Fast Moving Consumer Goods (FMCG)

Timber

Contract Logistics (3PL)

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what is fulfilment?

Fulfilment is the process of preparing customers’ orders and delivering them. It’s the strategy of getting your products from out of the warehouse and into the hands of customers. Although it’s not one of the most glamorous parts of running a business, it’s one of the most important, and there are two ways you can go about it:

  1. Taking care of fulfilment yourself
  2. Outsourcing it to someone else

Whereas large companies often have the capabilities to conduct fulfilment in-house, smaller companies and e-commerce businesses often find it easier to outsource the task.

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the elements of direct-to consumer fulfilment

As with any business process, D2C fulfilment consists of several elements that help it to function successfully. Here they are:

Order processing

Orders will come from mobile apps, websites or customer centres. The company must then validate the payment.

Inventory management

It’s essential for businesses to monitor their stock levels closely so that the business can fulfil customers’ orders in a timely fashion. Thankfully for them, they don’t have to monitor this manually and receive support from inventory management software. This software helps them track inventory and manage it effectively.

Warehouse

A well-organised warehousing system is indispensable for fulfilment. Businesses must be able to pick orders, pack them and ship them easily.

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Packaging and Labelling

To reach customers in immaculate condition, businesses have to package and label orders correctly. They must incorporate the right packaging materials, branding elements and any important product information.

Shipping and delivery

A D2C business must choose the right carrier and optimise routes for timely, cost-effective order fulfilment. They must also supply tracking information so that customers can monitor the progress of their order.

Returns

These are vital elements and are also referred to as ‘reverse logistics’. To boost sales, a D2C business must set up a process that enables them to return purchases easily.

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the shuttle run

transforming logistics with automated loading systems

In the busy world of logistics, operating a shuttle run to move goods safely and efficiently is a critical component of logistics operations for businesses.

In this article we explore the pros and cons of operating with a shuttle run, how an automated trailer loading system (ATLS) can improve your logistics operations and the benefits of doing so. We also discuss the key differences between modified and unmodified trailer solutions so you can determine which is right for your business.


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best options for direct-to-consumer order fulfilment

In-house fulfilment

Some businesses like to take care of their own order fulfilment. This gives them control over the whole process; however, it can be costly because they have to invest in infrastructure, staff and systems. For companies just starting out, it’s still a good option.

As the business grows, in-house fulfilment becomes more of a burden. The business must deal with marketing, add new products, predict growth and ensure its supply chain can handle the extra workload. It also needs warehouse space and a warehouse system.

Not getting these things right can cause delivery delays, incorrect orders being sent out, poor communication and other issues that can kill a D2C business stone dead. The business may even receive angry reviews online, which is never good, but is an opportunity to offer outstanding customer service and turn things around.

3PL Truck Outside Warehouse

Independent 3PL fulfilment

3PL service providers are an effective alternative for businesses that don’t have the resources or expertise to conduct fulfilment themselves. They’re cost-effective and specialise in logistics, so they offer a wide variety of services, such as warehousing, order processing and shipping.

One of the great things about working with 3PL operators is that they give the business more of a say in the decisions. The business can choose which warehouses to use for storage and shipping. It’s possible to ship in branded packaging, and the 3PL can add package inserts to personalise the customer experience for the business’s customers.

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how can third-party logistics providers (3PLs) help with D2C?

If you’re business is suffering from any of the following problems, you may need the support of a 3PL provider:

  • inability to ship products fast and/free;
  • deterioration in delivery standards;
  • cyclical or uneven sales;
  • a lack of expertise;
  • high order volumes;
  • inability to focus on your core business.

Fortunately, a business doesn’t have to let these issues hamper them. It’s exactly where a 3PL provider can step in. How?

Trailerskate automated truck loading solution being used in the beverage industry

Scalability

A fulfilment business needs a flexible infrastructure that can cope with increasing order volume. The need for automation also calls for the business to minimise manual tasks, which eat up time and money. Partnering up with a 3PL provider offers scalability that grows as the business grows.

Efficient order processing

Order processing costs time and money and becomes difficult when orders increase. Three-party logistics providers use powerful technology during the entire process, such as barcode scanners and conveyor belts, which inject extra efficiency into the business’s order processing.

Quick delivery

Quick delivery is no longer a ‘nice to have’; it’s a must. Customers expect their orders soon, so D2C companies must deliver fast to stay ahead of the competition. A 3PL provider with warehouses in different locations can help businesses divide their inventory so they can reduce transit times and get products to customers in good time. 

Truck Making D2C Delivery

Cheaper Shipping

If you’re shipping the items yourself, you’re less likely to receive discounts or be able to negotiate shipping rates because your order volume is low. Working with a 3PL provider allows you to capitalise on their negotiated shipping rates and bulk delivery discounts. You’ll also be able to store your inventory closer to your customers, which will bring your shipping costs down.

Expertise and experience

3PLs don’t just offer support with resources you don’t have; they offer valuable expertise and experience you can make the most of. Often, this results in lower costs and greater efficiency.

Better customer experience

A good customer experience is key to building customer loyalty. Once you’ve made the sale, the experience doesn’t have to end there, and it shouldn’t! A 3PL can allow you to provide post-purchase tracking with a branded tracking page so customers can follow their order’s status in real time. The 3PL can also help you to send shipping updates via text message and email. Through the 3PL, customers can send returns on a self-service page.

Freedom to focus on your core business

All businesses have a core competency, one that makes them larger amounts of money than the rest of the business. Working with a 3PL provider frees up hours that your business can then dedicate to its core competency and, hopefully, stay ahead of its competitors.

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the challenges of direct-to-consumer fulfilment

D2C fulfilment spoils operators and their customers with benefits. Unfortunately, nothing is plain sailing, which means D2C fulfilment also presents a few challenges.

Last-mile Logistics

Making sure deliveries reach their customers on time is no easy task. D2C businesses need to optimise their shipping processes, work with reliable carriers and monitor delivery performance constantly.

Reverse Logistics

Processing returns and exchanges is another challenging hazard of fulfilment and calls for efficient returns processes. These include managing the return process and replacing returned items.

Inventory Management

Getting the balance right when it comes to inventory stock is tricky. Stocking too incurs unnecessary carrying costs, whereas stocking too little could see the business miss sales and disappoint customers (who might shop elsewhere from then on).

Infrastructure and Technology

To make fulfilment work, the business must integrate order management, inventory management and shipping operations. Setting up and implementing a D2C fulfilment infrastructure is time-consuming and expensive. If the business is a start-up, this puts an even bigger strain on resources.

Scaling Quickly

Scaling quickly is challenging for D2C businesses because of the need to manage fulfilment and customer support together. Automation is essential for a good customer experience and seamless operations, and the logistics require flexible, adaptable supply chains. Running out of stock, and customers returning products and becoming dissatisfied, are all unwanted consequences of not getting things right and could lead to disastrous consequences for the business.

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what's an automatic truck loading system?

An Automated Truck Loading System (ATLS) is a piece of machinery that helps businesses speed up their logistics processes by reducing loading times, making loading of truck trailers and containers much safer, and removing forklifts and employees from the process.

benefits of automated loading solutions

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100% end-of-line automation

Less labour required

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Reduction of All Operating Costs

Including, People, Trailers, and Forklifts (FLTs)

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Health and Safety

Reduced accident rate during high-volume loading and unloading.

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Reduction in CO2

No forklifts required and reduction in trailer fleet.

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actiw

Actiw, specialists in the field of Unmodified Trailer and Container Loading Systems make industrial loading much safer and much less complicated. One of the big advantages of Actiw’s systems is that businesses don’t need to modify their trailers in any major way. Below are some of their systems.


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our solutions

LoadMatic

The Actiw LoadMatic is a fully-automated loading system for regular, non-modified trucks and containers.

Ideal for when you transport both palletised and non-palletised industrial goods.


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Our Solutions

LoadMatic Lite

LoadMatic Lite is a versatile, entry-level Automated Truck Loading System, ideal for manufacturers and distribution centres looking to increase their daily load volume beyond what’s achievable with manual forklift operations.

These businesses often deliver loads directly to warehouses or shops where forklifts are used for manual unloading. It is specifically designed to help meet higher throughput demands by improving the speed and efficiency of the loading process within manufacturing plants or main distribution centres.


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our solutions

LoadPlate

The LoadPlate system has proven itself all around the world in improving work safety, preventing handling damages, increasing your operational efficiency, and increasing your loading capacity.

Watch how we've helped Finland's largest private sawn timber producer and processor Versowood revolutionise their loading operations increasing their loading capacity and boosting their loading efficiency.


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our solutions

LoadBuffering

Actiw LoadBuffering performs the required load forming processes automatically as required on a load-by-load basis, and optimises the outbound material flow by taking your production unit loads and automatically preparing optimal truck loads, efficiently and accurately.


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types of unmodified trailer loading systems

LoadPlate

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LoadMatic

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LoadMatic Lite

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LoadBuffering

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Loadmatic

benefits of automated loading for D2C operations

Customers want their orders, and they want them fast. D2C businesses know this and look constantly for ways to make their operations more efficient so products get into customers’ hands sooner. Bringing in automated loading solutions can help them achieve this.

Shorter lead times and faster fulfilment

Automated loading helps logistics personnel to load up trailers quicker so that drivers can get the business’s products out on the road to their customer quickly. Incorporating an automated loading system into operations shortens the time between the placement of the order by the customer and delivery to their door.

Reduces manual labour and operational costs

Automated loading systems aren’t just fast; they’re powerful, too. They reduce manual handling and require only one person to operate the system. By cutting out manual handling, they’re making loading and unloading of cargo much safer.


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fewer damaged goods

Forklifts can damage goods in different ways. If the forklift driver doesn’t align the prongs of the forklift correctly, they may pierce the cargo and damage it.

Some logistics personnel may even choose the wrong loading equipment and use a forklift when they should be using something else, which can also damage the load. Automated loading systems remove the need for forklifts to enter trailers. They load goods onto trailers accurately and with little or no damage.


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less means more...

Joloda Icon Less Fuel Usage

LESS FLTS AND TRUCKS/TRAILERS

Less fuel consumption

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DECONGEST TRAFFIC

Less fuel consumption

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ELIMINATE PRODUCT DAMAGE

Less product waste

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why unmodified trailer loading is ideal for D2C logistics

3PLs and fleets can switch trailers easily

3PLs often prefer not to modify their vehicles. An Unmodified Trailer Loading System is ideal for these businesses because they can conduct the loading without any need to adapt the trailer. They can load cargo from it quickly and easily.

Shorter lead times and faster fulfilment

Unmodified trailer loading systems boost efficiency. One of our systems can load 30 tonnes of cargo onto a trailer in as little as five minutes. It does this safely and efficiently, cutting lead times and speeding up fulfilment.


Optimise Your D2C Loading Process
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Keeps costs down and operations running smoothly

Unmodified trailer loading systems help to keep operations running smoothly and costs down. The business doesn’t have to spend anything to adapt the trailer, and the system reduces downtime as engineers and logistics teams don’t have to waste time modifying the trailer. The business can just get on with loading. The system will maintain high quality goods by reducing damage, which also incurs costs on businesses.

Scalable, Flexible and Quick to Deploy

Unmodified loading systems work with lots of different trailers and make it easy to scale your loading. It’s possible to replace a large part of a forklift fleet with a single loading system. They’re also easy to set up and quick to implement.


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challenges of automated loading for D2C operations

Upfront Investment

Automated loading systems require an investment upfront, so businesses must plan their finances carefully. Our systems allow you to regain your initial investment within just a couple of years, making them profitable in the long run.

Training

Whenever a business incorporates new equipment into its operations, it must train employees to operate it. The business can also hire specialised engineers to conduct regular maintenance, a service which we offer with our systems, which can increase short-term costs but lower long-term ones.

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where is ATLS best depoloyed in a D2C model?

Fulfilment centres and distribution hubs

ATLS have a huge part to play in fulfilment centres, which take on the whole order fulfilment and dispatch process, and distribution centres, which, unlike traditional warehouses, prioritise the speedy dispatch of goods to their final destinations, whether it’s the wholesaler, retailer or directly to the customer.

The efficiency and ability of Automated Loading Systems to cope with heavy loads can support operations in this regard. Ideally, the ATLS should be placed at the loading dock so that the business can transfer goods to outbound trailers directly for delivery.

3PL providers

Third-party logistics providers can make massive use of our Automated Unmodified Loading Systems because they don’t like to modify their trailers, and Actiw’s systems don’t oblige them to. Incorporating these systems into their operations helps providers maximise their return on investment, especially if they’re operating on tight margins, which they probably are given the challenges the industry faces.

Truck Delivering D2C

Final-mile consolidation points

The final mile, the crucial third stage of the transportation process, is all about getting the products from the distribution point to the customer. It’s complicated and focuses on the individual, whereas the middle mile is all about working with items in bulk and often comprises various modes of transport.

At the final-mile stage, goods are loaded for various destinations and routes are optimised for speedy delivery. This stage can have a direct impact on customer satisfaction: the speedier the delivery, the happier they are. Using ATLSs to load goods can reduce dwell times so that drivers are back out on the road with the goods sooner.


Let Us Help Deploy Automated Loading In Your Operations
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why choose Joloda Hydraroll for D2C logistics automation?

If you’re looking to optimise your D2C business processes, consider purchasing an ATLS from Joloda Hydraroll. Our systems have lightened the load for businesses in a variety of industries.

Maximising Throughput While Minimising Labour

Our systems are helping businesses to process more goods while contending with rising operational costs and shortage of labour. They reduce the amount of manual labour necessary in loading and unloading processes and allow businesses to load more into trailers in a shorter space of time.

Automated Loading Machines Outperform Traditional Dock Teams

A traditional dock team could load trailers all day without any break and still not load as much as an automated loading system. ATLSs do all the heavy lifting and allow businesses to load up trailers not only more quickly, but also more safely.


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Flexibility

Our solutions allow you immense flexibility because they’re highly compatible with trailers. You won’t need to modify your existing trailers in any major way.

No Need To Upgrade Your Fleet

You also won’t need to upgrade your fleet: the efficiency of the machines allows fewer vehicles to cover the same amount of loading and unloading.

Ideal For Multiclient 3PLs

Are you a 3PL provider with lots of different clients? You’ll find loading your trailers with different types of cargo much easier with our versatile automated loading dock solutions.


Begin Your Journey to Automation
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Case Study

unmodified automated loading case study

The Sverdrup Steel Case Study offers a powerful look at how semi-automated container loading, using our LoadPlate system, can streamline operations, reduce manual labour, and handle complex, high-throughput logistics. It’s a strong example of how unmodified loading technology can be applied to modern D2C distribution models.


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OUR NETWORK

a global leader, with local partners

Around the world, we’re known as the number one; the global leader in loading and unloading solutions. This is not only because we are the largest but also the first too; we've been pioneering loading solutions since 1962.

What truly makes us great is our fantastic product assortment supported by the best partners worldwide. We have an experienced network of 30+ distributors that also support an aftersales network, which is key, especially for automatic loading and unloading. 

Learn more about our global distributor network here.


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speak to the experts

Contact us today for a consultation session with a member of our Systems team.

During the consultation, a Joloda Hydraroll Group Systems Expert will speak with you about your business' current logistics operations, plans and goals. 

We have over 60+ years of experience providing cutting-edge technological solutions to the logistics industry and have helped countless companies around the world lighten their load.  


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